Roylepriest is a national provider of home care and staffing services with experience and dedication to enhancing quality of life for others.
We are proud of our compassionate home care program designed to help people stay at home and healthier longer.
Objectives
- We will design and implement care plans that are uniquely tailored to each service user’s needs, preferences, and circumstances, ensuring that each service user receives the most appropriate and effective care.
- We will implement effective safeguarding policies and procedures that ensures all service users are protected from abuse, neglect, and exploitation.
- To guarantee that care services are provided punctually and reliably, with regular monitoring to ensure that service users’ needs are consistently met without disruption.
- We will establish a system for regular monitoring and feedback allowing for continuous evaluation and improvement of care practices and services provided to service users.
- We will make sure we deliver services that go beyond meeting physical needs, encompassing emotional, social, and mental well-being, thereby improving the overall quality of life for our clients.
- We will facilitate and encourage our service users’ ability to perform daily activities and make decisions about their care independently, thereby enhancing their sense of autonomy and self-worth.
- We will maintain a safe and comfortable environment for our service users, implementing all necessary safety measures and precautions to ensure their well-being.
- To uphold the dignity and respect of each service user in all interactions, ensuring that their personal beliefs, values, and decisions are honoured in the provision of care.
- We will foster effective collaboration with service users, their families and other healthcare professionals, ensuring a coordinated and comprehensive approach to care.
- We will provide service users and their families with an accessible and transparent complaints procedure, ensuring any concerns are addressed swiftly and effectively.
Our Values
- Initiating a domiciliary care service in Oxfordshire necessitates a robust set of fundamental values that will steer the operations and services we offer. Here are some indispensable values for our organisation:
- Compassion: We are dedicated to delivering care with understanding, empathy, and warmth. Our care workers are more than just caregivers; they are friends who offer emotional assistance and companionship to our service users.
- Respect: We value the uniqueness and dignity of each service user. We honour their life journeys, preferences, choices and we aim to provide care that respects their personal beliefs and values.
- Integrity: We maintain the utmost standards of truthfulness, openness and ethical conduct in all our interactions with service users, their families and other stakeholders.
- Excellence: We are devoted to providing top-tier care. We constantly aim to enhance our services and surpass the anticipations of service users and their families.
- Collaboration: We believe in collaborating intimately with service users ,their families and other healthcare professionals to deliver a holistic and coordinated approach to care.
- Innovation: We welcome innovation and constantly look for ways to better our services and improve the quality of life for our service users.
- Empowerment: We encourage service users by advocating for their independence and allowing them to make their own decisions about their care and daily activities.
- Inclusion: We are dedicated to offering services that are open and inviting to every service user, irrespective of their background, circumstances or needs.
- Community Involvement: We actively participate in the Oxford community, building robust relationships and fostering understanding and inclusion for the service users we serve.
- These core values will steer our operations and services, ensuring that we deliver the highest quality of domiciliary care .
Our Aims
- We aim to deliver personalised, high-quality care that meets the service user needs preferences and choices of each service user, promoting their dignity and independence.
- We aim to improve the overall well-being of service users receiving domiciliary care by ensuring they maintain social, physical and emotional health through tailored support.
- We aim to support service users in retaining as much independence as possible, assisting them with daily activities while encouraging autonomy and self-sufficiency.
- We aim to provide care in a safe environment by adhering to stringent health and safety standards, safeguarding protocols, and ensuring the well-being of vulnerable service users.
- To engage with the families of service users, ensuring they are kept informed, involved, and reassured about the care being provided to their loved ones.
- To recruit compassionate and skilled care workers, providing them with continuous training and development opportunities to deliver high-quality care in line with industry standards.
- To develop trusting and respectful relationships with service users, their families and the wider healthcare network to ensure seamless, holistic care delivery.
- To contribute positively to the local community by providing employment opportunities, promoting social inclusion, and collaborating with local health and social care organisations.
- We aim to operate in accordance with the Care Quality Commission (CQC) guidelines and other relevant regulations, ensuring that all aspects of care meet or exceed required standards of care.
- We aim to be flexible and responsive to changes in the health and care needs of service users, adapting care plans as necessary to ensure continued support at all stages of their lives.